Shipping & Returns Policy
Processing Times
All orders are prepared and quality-checked within 3–5 business days (Monday–Friday, excluding holidays).
Once your order ships, you’ll receive a confirmation email with your tracking number.
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and carrier selection.
Estimated delivery windows:
USA: 5–10 business days
Canada: 5–7 business days
International: 7–21 business days
Delivery times are provided by the carrier and may vary due to customs, seasonal volume, or unforeseen delays.
Free Shipping
We offer free standard shipping on orders over $129 (before taxes and discounts).
Incorrect Address / Failed Delivery
Customers are responsible for entering the correct shipping address.
If an order is returned due to:
An incorrect or incomplete address
Failed delivery attempts
Unclaimed packages
…additional shipping fees may apply to reship the order.
If the package is returned to us, we will contact you to arrange reshipment. Shipping fees are the responsibility of the customer.
Customs, Duties & Taxes (International Orders)
International orders may be subject to import duties, taxes, and customs fees.
These charges are determined by your country and are not included in your order total.
Valor in Style is not responsible for delays caused by customs.
RETURNS POLICY
We want you to feel confident in every purchase. If something isn’t right, we’re here to help.
Return Window
We offer a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.
Eligibility Requirements
To be eligible for a return:
Item must be unused, unworn, and in original condition
Tags and original packaging must still be intact
Proof of purchase is required
Return Shipping:
Customers may choose any carrier for the return shipment.
Return shipping fees are the responsibility of the buyer unless the item arrived damaged or incorrect.
Important: Items sent back without submitting a return request first will not be accepted.
How to Start a Return
Email us at operations@valorinstyle.com with your order number and reason for return.
Approved returns must be sent to:
VALOR IN STYLE — RETURN DEPARTMENT
9494 Boul. Saint-Laurent, Suite 508
Montréal, QC H2N 1P4
Canada
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 14 days of delivery.
Include:
We will review your claim and make it right.
Non-Returnable Items
We cannot accept returns for:
Exchanges
The fastest way to exchange an item is to return your original product. Once the return is approved, you may place a new order for the desired item.
EU 14-Day Cooling-Off Period
EU customers have the right to cancel or return an order within 14 days for any reason.
Items must meet the same eligibility requirements listed above.
Refunds
After receiving and inspecting your returned item, we will notify you of approval or rejection.
If approved:
If more than 15 business days have passed since approval, contact us at operations@valorinstyle.com.
ADDITIONAL NOTES (From FAQ Page)
Order Changes & Cancellations
Orders can only be cancelled before they are shipped.
If your order has already been fulfilled or shipped, we are unable to cancel it.
Lost or Stolen Packages
Once your package is handed off to the carrier, Valor in Style is not responsible for:
We recommend contacting the carrier directly for investigation.
At Valor in Style, we stand for craftsmanship, integrity, and service—values rooted in the military community we proudly support. Our policies are built to be fair, transparent, and easy to understand, ensuring an honest and dependable experience every time you shop with us.
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