We accept:
If an item is out of stock:
Backorders may be subject to additional shipping charges
Yes — we do. Please contact us atoperations@valorinstyle.comwith your details (e.g., quantity, design, and any specific requirements), and our team will be happy to assist you.
Yes, we do. To learn more about it, please visit our Custom Order page.
Our hats are designed as one-size-fits-most, offering a comfortable and adjustable fit for the majority of adults. However, they may not be suitable for individuals requiring significantly larger sizing. Please check out the cap fit guide.
Our Customer Support Team typically responds within 48 hours. We appreciate your patience as we work through messages in the order they are received.
We are a veteran-founded brand, built by currently serving members of the Canadian Armed Forces. Supporting those who have served is part of our core values.
A portion of every purchase is donated to organizations that assist Canadian Armed Forces and RCMP veterans through peer support, transition assistance, and community-based aid. Beyond financial support, we aim to raise awareness and show respect for the service and sacrifice of those who have worn the uniform.
No! You can check out as a guest without creating an account.
We understand that plans change! If your order hasn’t shipped, we can cancel it. Once it’s on its way, unfortunately we can’t make changes.
If the item isn’t the right fit, you can still return it for a refund. Please see our return policy below.
If your order hasnot yet shipped, we can update your address—just contact us within 48 hours atoperations@valorinstyle.com.
If the order has already shipped, we’re unable to make changes, but you may be able to reroute it through the carrier.
Orders are processed within 3–5 business days and shipped out promptly.
Delivery times vary depending on your location and the shipping method selected at checkout, but most orders arrive within 5–7 business days.
Once your order ships, you’ll receive a tracking number so you can follow it all the way to your door.
If something isn’t right, we’ve got your back. Please contact us at operations@valorinstyle.com or via the "Contact us" page within 48 hours of receiving your order with your order number and a photo of the issue.
Our team will review the situation and arrange a replacement or next steps right away.
Yes. We proudly ship worldwide. Shipping costs and delivery times will vary based on your location and the carrier selected at checkout.
If you're ordering internationally, you may be charged import duties, taxes, or customs fees by your country. These are not included in the item or shipping price and are your responsibility to pay.
If you notice an error in your shipping address, please contact us immediately.
We can update your address only if the order has not yet shipped.
Once a package is shipped, we are unable to change the address, reroute the order, or issue a refund for packages lost due to an incorrect address. If the package is returned to us by the carrier, we can reship it to the correct address (reshipping fees will apply).
If you refuse to pay duties/taxes and the package is
returned or discarded:
No refund will be issued, including shipping costs.
We are not responsible for loss, delay, or charges resulting from refusal.
Return shipping or handling fees may be deducted from any future store credit (if granted, at our discretion).
By ordering internationally, you accept these terms.
If your package is marked "Delivered" but is missing:
Valor in Style is not responsible for lost/stolen packages after delivery is confirmed.
To avoid theft, you may:
To qualify for a return:
If your item arrives damaged or defective, please reach out to us right away so we can make it right.
Email us at operations@valorinstyle.com with:
We’ll provide return instructions.
If the return is due to our error (e.g. wrong or defective item), we’ll cover the shipping and issue a full refund.
If not, you will:
Returns are processed within 7–10 business days of arrival.
Refunds are issued to your original payment method.
It may take up to 5 business days for the refund to show on your statement.
We do not currently process direct exchanges.
If you wish to exchange an item, return the original item for a refund and place a new order.
At this time, we do not offer a public pickup option.
In limited circumstances, local pickup may be arranged.
Please contact us before placing order.
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